Useful Resources / FAQ's
 

Q. Is there 24/7 access to the data centre?

A. Yes once enrolled on the security system access to the data centre is available 24/7. Users are provided with a swipe card, combined with Bio-metrics this allows them access to the Data centre. The 24/7 manned security team will check your CCTV image against your picture taken at the time of enrolment. If you require access outside normal working hours you will need to contact our 24/7 security team by e-mail giving notice of your arrival.

 

Q.  Is there a screen keyboard and mouse I can use or do I have to bring my own?

A. Keyboards screens and mouse are  available in the Data centre.

 

Q.  Is dual power feed to a rack an option?

A. Yes it is possible to provide dual power to the rack. Each feed is from a separate UPS system, with each feed on a separate breaker.

 

Q.  Do I have to use the carrier recommended by TeleData?

A. No TeleData are carrier neutral this means you can use the carrier of your choice.

 

Q.  I need to mount a switch at the top of the rack. Are there any steps available in the data centre?

A. Yes steps are available. These must be used in a safe way. (Information about the safe use of steps is available)

 

Q.  Can I eat my sandwich in the data centre while I wait for data to load?

A. No.  No food or drink is allowed in the data centre.

 

Q. How do I contact people once inside the data centre?

A. There is an intercom system inside the data centre which will put you directly in touch with the 24/7 security team.

 

Q. What happens in the event of a fire?

A.  In the first instance in the event of a fire TeleData's early warning VESDA system will sound an alarm. Leave the data centre immediately. A secondary system is attached to gas fire suppression apparatus. Should this detect a fire a Klaxon will sound and 30 seconds later the gas will be released. This is an inert gas it is completely safe to humans.

 

Q. Is the rack secure?

A. Yes the rack is secured with a combination lock the number of which is set by the user.

Extensive CCTV is monitored 24/7/365 in the data centre and all public areas of the building including the car park and gates.

In the event of an emergency TeleData staff has access to a site key.

 

Q. If I use an intelligent PSU provided by TeleData can anyone switch the power off to the rack via remote?

A. The user name and password is set by the client. TeleData staff do not know this and cannot log into the device.

 

Q. What is the difference between a primary and secondary contact?

A.  TeleData requires an access control list to be completed by the client. There are two types of contact primary and secondary. The difference is that Primary contacts can authorise the addition and removal of people names from the list where as secondary contacts cannot.

 

Q. If I am enrolled on the security system can I take a secondary engineer in with me?

A. Yes if you are enrolled and you escort the secondary engineer at all times.

 

Q. I have a care pack and I need to arrange a HP engineer on site to change a hard disk, is this possible?

A. Yes. A primary contact would have to advise the security desk that a 3rd party engineer was arriving on site the security team would need to know the name of the engineer and the time of arrival.

The engineer would have to carry photo ID. The engineer would also have to know the combination lock of the rack. TeleData staff would not know this.

 

Q. I have my supplier sending a hard disk to site to replace a faulty one. Can this drive be taken in and held pending the arrival of our engineer?

A. Yes this is possible provided the drive arrives during normal office hours and our security team have been advised of the time the package is expected.

 

Q. I have some very large items of kit I need delivered to the data centre. How can I arrange this?

A. For very large items of kit you would need to inform the security team giving at least 24 hours notice.

A member of TeleData staff would be on hand to open the rear access doors of the data centre.

Large deliveries should be scheduled to arrive during normal office hours.

If a large delivery needs to be made over the weekend or outside normal working hours TeleData would have to arrange additional staff to cover this eventuality and a charge would be made for this additional service.

 

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